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SHIPPING AND SUPPORT
Shipping to Singapore
What to expect for delivery, duties and taxes, payment, your address and support when you order from Singapore.
Delivery
Orders to Singapore ship from our workshop in Seoul by FedEx International, tracked all the way to your door.
Every piece is made to order. Each product page shows its production and dispatch schedule; at checkout, FedEx lists the delivery options for your address, and the estimated delivery time is shown with your order.
Each order travels in protective jewelry packaging with the export and customs documents it needs. FedEx loss and damage protection can be added at checkout.
Duties and taxes
Enter your address at checkout to see the shipping cost, duties and taxes before you pay. They are paid together with your order.
Arrival dates and duties may change with customs clearance and local conditions.
Prices and payment
Prices on our English site are shown in US dollars, converted from Korean won at a current reference rate. Payment is processed in Korean won (KRW), so the amount on your card statement depends on your card issuer’s exchange rate.
We accept Visa, Mastercard, JCB and UnionPay.
Writing your address
A complete address helps FedEx deliver without delay. For Singapore, include:
- Block or house number and street name.
- Unit number written as #floor-unit (for example #12-34), and the building name.
- The 6-digit postal code. Singapore addresses have no state.
- A phone number with the country code (+65), so FedEx can reach you.
Support hours in your time zone
Our team in Seoul answers Monday to Friday, 10:00–18:00 Korea time, and is closed on Korean public holidays. In Singapore that is:
- Singapore Standard Time: Monday–Friday, 09:00–17:00
Ways to reach us
- Message us from the contact page.
- Live chat
- Open the chat button on any page.
- [email protected]
Returns
Every piece is made to order and production begins as soon as your order is received, so cancellations, exchanges and refunds for a change of mind are generally not possible.
Blue Label diamonds come with a 7-day full refund guarantee.
If something is wrong with your order, contact us before sending anything back so we can arrange the next step.