BLUE LABEL · 7-Day Worry-Free Refund Guarantee
Connerstone

SHIPPING AND SUPPORT

Shipping to the United States

What to expect for delivery, duties and taxes, payment, your address and support when you order from the United States.

Delivery

Orders to the United States ship from our workshop in Seoul by FedEx International, tracked all the way to your door.

Every piece is made to order. Each product page shows its production and dispatch schedule; at checkout, FedEx lists the delivery options for your address, and the estimated delivery time is shown with your order.

Each order travels in protective jewelry packaging with the export and customs documents it needs. FedEx loss and damage protection can be added at checkout.

Duties and taxes

Enter your address at checkout to see the shipping cost, duties and taxes before you pay. They are paid together with your order.

Arrival dates and duties may change with customs clearance and local conditions.

Prices and payment

Prices on our English site are shown in US dollars, converted from Korean won at a current reference rate. Payment is processed in Korean won (KRW), so the amount on your card statement depends on your card issuer’s exchange rate.

We accept Visa, Mastercard, JCB and UnionPay.

Writing your address

A complete address helps FedEx deliver without delay. For the United States, include:

  • Street address on the first line; apartment, suite or unit on the second.
  • City, the two-letter state code (for example NY or CA) and the 5-digit ZIP code. ZIP+4 works too.
  • A phone number with the country code (+1), so FedEx can reach you.

Support hours in your time zone

Our team in Seoul answers Monday to Friday, 10:00–18:00 Korea time, and is closed on Korean public holidays. In the United States that is:

  • Eastern Standard Time: Sunday–Thursday, 20:00–04:00 (next day)
  • Central Standard Time: Sunday–Thursday, 19:00–03:00 (next day)
  • Mountain Standard Time: Sunday–Thursday, 18:00–02:00 (next day)
  • Pacific Standard Time: Sunday–Thursday, 17:00–01:00 (next day)
  • Alaska Standard Time: Sunday–Thursday, 16:00–00:00 (next day)
  • Hawaii-Aleutian Standard Time: Sunday–Thursday, 15:00–23:00

Ways to reach us

Live chat
Open the chat button on any page.
Email
[email protected]
WhatsApp
Message us from the contact page.

All contact options

Returns

Every piece is made to order and production begins as soon as your order is received, so cancellations, exchanges and refunds for a change of mind are generally not possible.

Blue Label diamonds come with a 7-day full refund guarantee.

If something is wrong with your order, contact us before sending anything back so we can arrange the next step.